The St. Kitts-Nevis Observer
No. 821 • July 23, 2010
 
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Letter to the Editor
Put Some Sugar in This Lime Juice

 

Dear Editor:

Realising that the telecommunication network is no longer monopolized by its gigantic money harvesters, LIME, the name changed from Cable & Wireless, should be more reasonable especially in its quest to attract as many customers as possible.

Ever since I owned my first cellular device I bore one 663 number that is still tangible to me at present.

I never bother to get carried away with all the other telecommunication service providers that came on stream with more affordable rates in the name and game of competition, I stuck to LIME.

Even though it was somewhat sour with the bargains wheeled and dealed to its customers at that initial stage, I continued with LIME.

I must admit that I am a lover of lemonade, so even as my teeth edge, as we would say, I hooked on LIME. Nevertheless, LIME at that time raked in and continued to devour large sums of money until it was threatened by Digicel, another service provider that caused them to make greater offers and offer lesser rates to the backbent customers.

I like LIME anyway because I have a backup number for emergency use and it is fixed to LIME.

I have a BlackBerry device with a wealth of features attached to it, so even in these hard economic times I decided I would be more advanced, so I am now Internet mobile.
At times I have to grind my 'edged' teeth to keep up with my weekly payments for that delicate service. Seems as though the lime not only sour but getting bitter as well. The weekly payments for the Internet on one's mobile is EC ten dollars, and I noticed that if one is left with, for example, eight (8) dollars credit, as soon as it is 8:30 am on Friday mornings, that amount will be mercilessly deducted followed by a text message, leaving a balance of minus two dollars along with the instruction to recharge the account as soon as possible. As to keeping enjoying great offers from LIME, see what I mean!
I have called LIME and brought it to their "focused" attention and begged them, not only for myself but for all who suffer the same fate, to be more considerate in the deduction process and instead of hauling away all of one's credit, leave at least one - yes one ($1) dollar - so that the customer does not have to be unduly inconvenienced.
The representative assured me that it would be looked into and addressed as soon as possible.

The salty side of LIME now still shows no interest in allowing it's customer that type of satisfaction they deserve. Now I am once again appealing to Lime before it gets peppery hot, and I am doing so publicly this time. Please, instead of leaving customers financially handicapped on their mobiles, and hindering even an urgent text message that sometimes may save a life, take it into consideration and make the valued customers start enjoying LIME once again.

Yours respectfully,
Ivan Vaughan

 
 
 
 
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