BASSETERRE, St. Kitts – St. Kitts and Nevis has launched initiatives to enhance the delivery, quality, adoption and use of government services, according to Minister of Communications and Attorney General, the Honourable Vincent Byron.
Byron discussed the initiatives in opening remarks, calling the measures a 21st Century government approach, to open Information and the Communication Technology (ICT) Week. The event was sponsored by the Government of St. Kitts and Nevis and the Caribbean Telecommunications Union (CTU).
The Sept. 24-28 conference is held under the theme: “21st Century Government – Enhancing Connections, Accelerating Progress”. Events continue today with the 17th Caribbean Ministerial Strategic ICT Seminar, followed by an important workshop for people living with disabilities, tomorrow.
The Attorney General said he looks forward to the workshop as the Government of St. Kitts and Nevis tends to expand and include all disabilities faced by citizens.
“We have started a number of initiatives in which we will seek to enhance the delivery, quality, adoption and usage of government e-services; provide citizens with quality government information and allow for their active participation in the development of public policy through feedback mechanisms,” Byron said. “We have also adopted a whole government approach as we interact with various ministries to obtain an in-depth understanding and assessment of their current business processes, policies, systems and human resource capabilities.”
The communications minister said an ICT Governance Board was established in 2015, shortly after he assumed office “to provide oversight on matters relating to the integration of ICT development in various aspects of government and to provide greater efficiencies to reduce cost and improve service delivery to citizens, residents and businesses alike.”
The board, which comprises of permanent secretaries, directors and heads of departments from across various ministries, also provides policy directives to the Minister of Justice, Legal Affairs and Communication, providing a direct link to the Cabinet of Ministers.
“In addition to supporting the work of the ICT Governance Board a technical committee was also established to provide direction on technical matters on the request of the ICT Governance Board,” said Minister Byron. “This approach realizes the importance of collaboration and the need to integrate our processes, systems and capacity building.”
While on collaborative efforts, it is important to note that the Government of St. Kitts and Nevis through the Department of Information Technology has been deploying a number of ICT solutions towards the broader goal of ICT Development.
“We find that in a number of departments there have been the objectives to work to deliver to citizens, businesses and stakeholders the types of services that transform the Federation to a digital economy that is inclusive, innovative and responsive,” said Minister Byron. “Presently, the Government of St. Kitts and Nevis is embarking on the process to initiate a national digital strategy which will provide a comprehensive road map for effecting this transformation.”
Minister Byron commended the Caribbean Telecommunications Union (CTU) – the regional organization that is collaborating with the Government of St. Kitts and Nevis to host this week’s event – on the adoption of their mission towards the 21st Century Government.