Media Release-Republic Bank Committed to Resolving Concerns Final SKN

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MEDIA RELEASE

REPUBLIC BANK CONTINUES TO SUPPORT CUSTOMERS TO RESOLVE CONCERNS 

Basseterre, St. Kitts, May 2, 2024: Republic Bank confirms that, as a result of a  technical issue stemming from our conversion exercise, some of our customers’  accounts were not debited in a timely manner for point of sale and E-commerce  transactions. We wish to assure customers that this technical issue has been resolved.

Against this background, the Bank went through a thorough verification exercise,  which involved careful identification of customer transactions.

Given the volume of transactions, it was necessary for the Bank to take the requisite  time to meticulously validate the transactions and to develop personalised  communication to each impacted customer, listing the relevant transactions to allow  for a fully transparent approach.

Republic Bank wishes to thank its customers for their continued patience and  understanding. We are prepared to continue working closely with our customers to  resolve their concerns in a satisfactory and timely manner including providing an  option for payment plans to assist them during this time.

We understand the concern this has caused, and we sincerely apologise for the inconvenience.

We encourage customers with queries or concerns to reach out to us by visiting  their branch, contacting us at 1-869-456-4141 or emailing: kn.republicbank@rfhl.com

Republic Bank remains dedicated to upholding the highest standards of service and  reaffirms its commitment to our valued customers.

 

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